Refund policy

Refund & Return Policy

Thank you for shopping with us.

We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging whenever possible.
Proof of purchase or your order number is required.
Returns requested after 30 days from the delivery date cannot be accepted.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Gift cards
Personalized or custom-made products
Clearance or final sale items
Perishable goods
Digital products or downloadable content

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at nelidamcwalters8000@outlook.com. Include your order number and photos of the issue so we can resolve it promptly.

Return Process

To initiate a return, please email:

nelidamcwalters8000@outlook.com

Include:

Order number
Reason for return
Photos if applicable

Once your request is approved, return instructions will be provided.

Do not send products back without prior authorization.

Return Shipping

Unless the return is due to our error (such as receiving the wrong or defective item), customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Refunds

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.